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Privacy Policy
Our Policy
Click here to view our Privacy Notice
At Fort Worth City Credit Union, we put our members first and take pride in offering a variety of financial services. Protecting your privacy, as well as your financial assets, is central to our mission. Whether you are an existing member or considering membership with us, we understand how important it is for you to know how we collect, retain, and use information about you. We recognize that you have a right to expect your personal information to remain private and secure. Fort Worth City Credit Union maintains standards to ensure that your personal information is private and secure at all times.
We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide services to us. Under these arrangements, we may disclose all of the information we collect, as described below, to companies that perform marketing services on our behalf. To protect your privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit companies we work with to sell to other third parties the information we provide them.
Information We Collect And Disclose About You
We collect and may disclose nonpublic personal information about you from the following sources:
Information we receive from you on membership and loan applications and other forms;
Information about your transactions with us or others;
Information we receive from a consumer reporting agency;
Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions.
We also may disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the Credit Union, follow your instructions as you authorize, and protect the security of our financial records. If you terminate your membership with Fort Worth City Credit Union, we will not share information we have collection about you, except as permitted or required by law.
How We Protect Your Information
Fort Worth City Credit Union restricts access to nonpublic personal information about you to our employees who have a specific business purpose in utilizing your data. We also train our employees in the importance of maintaining confidentiality and member privacy. In addition, we maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.
About Children's Online Privacy
The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Fort Worth City Credit Union’s websites and online services are not directed to children under the age of 13, nor is information knowingly collected from them. For additional information on COPPA protections, visit the Federal Trade Commission's website.
Maintenance of Accurate Information
Fort Worth City Credit Union has established procedures to ensure that your personal information is accurate, current and complete in accordance with reasonable commercial standards. If you find that your account information is incorrect, call or write to us at the following telephone number or address:
817.732.2803
Fort Worth City Credit Union
2309 Montgomery St.
Fort Worth, TX 76107
We will respond to requests to correct inaccurate information in a timely manner.
Digital Banking Mobile App
If you use the Fort Worth City Credit Union digital banking mobile application, we also may collect the following information if you choose to provide us with access or permission:
Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile app, to provide certain location-based services such as ATM and branch location services. If you wish to change our access or permissions, you may do so in your device's settings.
Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our app you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the app. If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our app, for troubleshooting, and for our internal analytics and reporting purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Based on the applicable laws of your state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, or if you have questions or comments about your privacy rights, you may contact us at telephone number or address above.
More Information
Fort Worth City Credit Union values its members and their privacy. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how we protect or use your personal information, please contact us at the telephone number or address above.